Privacy Policy — mnok
Your privacy matters to us. This policy explains exactly what personal data mnok collects, why we collect it, how we protect it, and what rights you have as a player based in Bangladesh.
Our Commitment to Your Privacy
mnok is committed to protecting the personal information of every player who uses our platform. This Privacy Policy sets out in clear, plain English how mnok collects, processes, stores and shares your personal data in connection with your use of the mnok website, mobile interface and all associated services (collectively the "Platform").
By registering an account or continuing to use the Platform you acknowledge that you have read this Privacy Policy and consent to the data practices described herein. If you do not agree with any part of this policy, you should not use the Platform. This policy applies to all players accessing mnok from Bangladesh and is written in accordance with internationally recognised privacy principles.
Data minimisation principle: mnok only collects personal data that is strictly necessary for the purposes described in this policy. We do not collect, sell, or rent your personal data to third parties for their own marketing purposes.
Information We Collect About You
mnok collects personal data from you directly when you register an account, make a deposit, place a bet or contact our support team. We also collect certain technical data automatically when you use the Platform. The categories of data we collect are as follows:
How We Use Your Information
mnok processes your personal data only for the purposes set out below. We do not use your data for any purpose that is incompatible with the purposes for which it was originally collected. Our use of your data is limited to the following lawful purposes:
- To create, verify and maintain your account and provide you with access to all Platform features.
- To process deposits, withdrawals and all financial transactions on your account in a secure and timely manner.
- To carry out identity verification (KYC) and age verification checks as required to comply with responsible gaming obligations.
- To detect and prevent fraud, money laundering, collusion, bonus abuse and other prohibited activities on the Platform.
- To send you transactional communications about your account, including deposit confirmations, withdrawal notifications and security alerts.
- To send you promotional communications about bonuses, new games and special offers — only where you have provided consent or where permitted by applicable law. You may opt out at any time by contacting [email protected].
Marketing opt-out: If you no longer wish to receive promotional communications from mnok, email [email protected] with the subject line "Unsubscribe" and we will process your request within 5 business days. Opting out of marketing does not affect transactional messages related to your account.
Legal Basis for Processing and Data Sharing
mnok relies on the following legal bases to process your personal data. In limited circumstances we may share your data with trusted third parties as described below.
Cookies and Tracking Technologies
mnok uses cookies and similar tracking technologies on the Platform. A cookie is a small text file placed on your device when you visit the Platform. Cookies help us keep you logged in between sessions, remember your preferences and understand how players interact with the Platform so we can improve the experience.
We use the following types of cookies on the Platform:
- Essential cookies: Required for the Platform to function. These include session authentication tokens and security cookies. They cannot be disabled without breaking the Platform.
- Functional cookies: Remember your language preference, display settings and account preferences between visits to improve your experience.
- Analytics cookies: Collect anonymised data about how players navigate the Platform (pages visited, time on page, click paths). This data is aggregated and does not identify individual players.
- Security cookies: Used to detect and prevent fraudulent logins, bot activity and suspicious session behaviour. These cookies are strictly necessary for platform security.
Your Data Protection Rights
As a player using the mnok Platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact [email protected]. We will respond to all verified requests within 30 days.
Data Retention and Security Measures
mnok retains your personal data for as long as your account remains active and for a period thereafter as required by applicable financial and anti-money-laundering regulations. Account data is typically retained for a minimum of 5 years from the date of account closure. Data held solely for analytics purposes is anonymised or deleted within 24 months.
mnok applies appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. These measures include SSL encryption for all data transmitted between your device and our servers, access controls that restrict employee access to personal data on a need-to-know basis, and regular security assessments of our Platform infrastructure.
Security incident notice: In the unlikely event of a data breach that is likely to result in a risk to your rights and freedoms, mnok will notify affected players as soon as reasonably practicable. We will also report the breach to the relevant supervisory authority where required.
Third-Party Services and Payment Partners
mnok works with a limited number of trusted third-party service providers to operate the Platform. These partners receive only the minimum data required to perform their specific function and are contractually bound to process that data only as instructed by mnok. Our third-party partners include:
- Payment processors (bKash, Nagad, Rocket, Upay and card networks): receive transaction reference data strictly to authorise and settle payments. They are independently regulated and apply their own privacy policies.
- Game content providers (such as Pragmatic Play, Evolution Gaming, Spribe and Ezugi): receive a session token and anonymised player identifier to load game content. They do not receive your name, email or payment details.
- Identity verification providers: receive the identity documents you submit for KYC checks. These providers are bound by strict data handling agreements and do not retain your documents beyond the verification process.
- Law enforcement and regulatory bodies: where we are legally required to disclose personal data in response to a lawful request, court order or regulatory requirement, we will do so. We will notify you of any such disclosure where we are legally permitted to do so.
mnok does not sell, rent or trade your personal data to any third party for their own commercial purposes. Any data sharing is strictly limited to what is described in this policy and is subject to contractual data protection obligations.
Children and Minors
The Platform is strictly intended for adults aged 21 and over. mnok does not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected data from a person under 21, we will delete that data immediately and close the associated account. If you believe a minor has registered on the Platform, please contact [email protected] immediately.
Changes to This Privacy Policy
mnok may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations or Platform features. The date of the most recent revision is shown at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your data.
Where a material change is made to this policy that significantly affects your rights or the way we process your data, mnok will take reasonable steps to notify active account holders via the contact information registered on their account prior to the change taking effect.
Contact Our Data Protection Team
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how mnok handles your personal data, please contact us. We aim to acknowledge all privacy-related requests within 5 business days and resolve them within 30 days, in line with Bangladesh Standard Time (UTC+6).
21+ only. Please play responsibly.